... You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable.

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Remind them of their winning bid amount, and give them payment options and instructions. You should be open to issuing refunds, depending on what the item is. Furthermore, you should issue refunds promptly. If you hope to make a living from eBay, you have to stop thinking of it as an ‘auction’ and start running it like a ‘business.’ If you owned a brick and mortar business, how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customers return to your establishment in the future. Why would you do any less at the close of one of your eBay auctions? First, act quickly at the close of your auctions. When a buyer receives quality customer service from you, they will potentially do one of two things – or both. You might even take this opportunity to tell them about other open auctions that you have as well. Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued – but once you receive the item, issue the refund promptly. This is just good business! (word count 455) PPPPP . If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase – even if it means issuing a refund. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Let them know when the item will be shipped. Describe the item they have won and how the item will be shipped – even if

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MetroPCS Communications, Inc. , (formerly General Wireless, Inc. ) was launched in 2002 and is a provider of CDMA wireless communications services in the greater Miami, Tampa, Jacksonville, Sarasota, Fort Myers, Atlanta, San Francisco, Los Angeles, Las Vegas, Daytona, Dallas, Detroit, Orlando, Philadelphia and Sacramento metropolitan areas. It is the seventh largest wireless telecommunications network in the United States. As of the ending of third quarter of 2008, MetroPCS serves a total of over 4.8 million subscribers.

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