... Why would you do any less at the close of one of your eBay auctions? First, act quickly at the close of your auctions. If they do contact you in

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Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued – but once you receive the item, issue the refund promptly. Once the payment and shipping details have been taken care of, contact your buyer again. If you hope to make a living from eBay, you have to stop thinking of it as an ‘auction’ and start running it like a ‘business. Why would you do any less at the close of one of your eBay auctions? First, act quickly at the close of your auctions. Let them know when the item will be shipped. Close your email by thanking them for participating in your auction. Remind them of their winning bid amount, and give them payment options and instructions. Yes. When a buyer receives quality customer service from you, they will potentially do one of two things – or both. This is just good business! (word count 455) PPPPP . Let them know when the item was shipped – the exact date and time – and when it is expected to arrive on their end.’ If you owned a brick and mortar business, how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customers return to your establishment in the future. Furthermore, you should issue refunds promptly. Contact the winner, and congratulate them. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase – even if it means issuing a refund. Think of this contact with the

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