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Yes. This is just good business! (word count 455) PPPPP . Think of this contact with the winner as a conversation that you are having with a customer who is standing at your counter in that imaginary brick and mortar store. Remind them of their winning bid amount, and give them payment options and instructions. Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued – but once you receive the item, issue the refund promptly. Close your email by thanking them for participating in your auction. Let them know when the item was shipped – the exact date and time – and when it is expected to arrive on their end.eBay and Customer Service If you are running an eBay business, you may not realize that the need for great customer service still exists – even for online auctions. During this contact, let them know that if they have any problems or questions, that they should contact you through the eBay site. Contact the winner, and congratulate them. Why would you do any less at the close of one of your eBay auctions? First, act quickly at the close of your auctions. They will give you great feedback, and they may look for more of your auctions in the future. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. If you hope to make a living from eBay, you have to stop thinking of it as an ‘auction’ and start running it like a ‘business. You might even take this opportunity to tell them about other open auctions that you have as well. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase – even if it means issuing a refund. Describe the item they have won and how the item will be shipped – even if this information is already part of the description for the auction. Furthermore, you should issue refunds promptly. Let them know when the item will be shipped. When a buyer receives quality customer service from you, they will potentially do one of two things – or both.’ If you owned a brick and mortar business, how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customers return to your establishmentNews
Sprint Nextel Corporation (NYSE: S) is a telecommunications company, based in Overland Park, Kansas. The company owns and operates the third largest wireless telecommunications network in the United States, with 50.5 million customers, behind AT&T Mobility and Verizon Wireless. Sprint is a global Internet carrier and makes up a portion of the Internet backbone. In the United States, the company also operates the second largest wireless broadband network and is the third largest long distance provider.
The company was created in 2005 by the $35 billion purchase of Nextel Communications by Sprint Corporation. In 2006, the company spun off its local landline telephone business, naming it Embarq. The company also completed the $6.5 billion acquisition of Nextel Partners, one of its largest affiliates, which primarily provides Nextel wireless services to more rural markets.
