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You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. If you hope to make a living from eBay, you have to stop thinking of it as an auction and start running it like a business. Let them know when the item was shipped the exact date and time and when it is expected to arrive on their end. You should be open to issuing refunds, depending on what the item is. Yes.eBay and Customer Service If you are running an eBay business, you may not realize that the need for great customer service still exists even for online auctions. You might even take this opportunity to tell them about other open auctions that you have as well. Furthermore, you should issue refunds promptly. Contact the winner, and congratulate them. When a buyer receives quality customer service from you, they will potentially do one of two things or both. Remind them of their winning bid amount, and give them
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