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Close your email by thanking them for participating in your auction. Contact the winner, and congratulate them. Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued – but once you receive the item, issue the refund promptly. Yes. Once the payment and shipping details have been taken care of, contact your buyer again. You might even take this opportunity to tell them about other open auctions that you have as well. During this contact, let them know that if they have any problems or questions, that they should contact you through the eBay site. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase – even if it means issuing a refund. Remind them of their winning bid amount, and give them payment options and instructions. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Describe the item they have won and how the item will be shipped – even if this information is already part of the description for the auction. If you hope to make a living from eBay, you have to stop thinking of it as an ‘auction’ and start running it like a ‘business. Furthermore, you should issue refunds promptly. Think of this contact with the winner as a conversation that you are having with a customer who is standing at your counter in that imaginary brick and mortar store. They will give you great feedback, and they may look for more of your auctions in the future.eBay and Customer Service If you are running an eBay business, you may not realize that the need for great customer service still exists

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