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You might even take this opportunity to tell them about other open auctions that you have as well. Furthermore, you should issue refunds promptly. Remind them of their winning bid amount, and give them payment options and instructions. Contact the winner, and congratulate them. They will give you great feedback, and they may look for more of your auctions in the future. Let them know when the item will be shipped. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Describe the item they have won and how the item will be shipped – even if this information is already part of the description for the auction. During this contact, let them know that if they have any problems or questions, that they should contact you through the eBay site. You should be open to issuing refunds, depending on what the item is. When a buyer receives quality customer service from you, they will potentially do one of two things – or both. Let them know when the item was shipped – the exact date and time – and when it is expected to arrive on their end.eBay and Customer Service If you are running an eBay business, you may not realize that the need for great customer service still exists – even for online auctions. Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued – but once you receive the item, issue the refund promptly. Think of this contact with the winner as a conversation that you are having with a customer who is standing at your counter in that imaginary brick and mortar store. If you hope to make a living from eBay, you have to stop thinking of itInternational
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