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Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued – but once you receive the item, issue the refund promptly. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase – even if it means issuing a refund. Think of this contact with the winner as a conversation that you are having with a customer who is standing at your counter in that imaginary brick and mortar store. Yes. When a buyer receives quality customer service from you, they will potentially do one of two things – or both.eBay and Customer Service If you are running an eBay business, you may not realize that the need for great customer service still exists – even for online auctions. Why would you do any less at the close of one of your eBay auctions? First, act quickly at the close of your auctions. You should be open to issuing refunds, depending on what the item is. Contact the winner, and congratulate them. During this contact, let them know that if they have any problems or questions, that they should contact you through the eBay site. Close your email by thanking them for participating in your auction. You might even take this opportunity to tell them about other open auctions that you have as well. Let them know when the item will be shipped. Furthermore, you should issue refunds promptly. This is just good business! (word count 455) PPPPP . Remind them of their winning bid amount, and give them payment options and instructions. Describe the item they have won and how the item will be shippedIn Depth
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