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Let them know when the item will be shipped. Contact the winner, and congratulate them. During this contact, let them know that if they have any problems or questions, that they should contact you through the eBay site. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase – even if it means issuing a refund. Remind them of their winning bid amount, and give them payment options and instructions. Close your email by thanking them for participating in your auction. You should be open to issuing refunds, depending on what the item is. This is just good business! (word count 455) PPPPP . Why would you do any less at the close of one of your eBay auctions? First, act quickly at the close of your auctions. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Yes. You might even take this opportunity to tell them about other open auctions that you have as well. Describe the item they have won and how the item will be shipped – even if this information is already part of the description for the auction. When a buyer receives quality customer service from you, they will potentially do one of two things – or both.’ If you owned a brick and mortar business, how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customersTraining
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