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You might even take this opportunity to tell them about other open auctions that you have as well. Describe the item they have won and how the item will be shipped – even if this information is already part of the description for the auction. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase – even if it means issuing a refund. If you hope to make a living from eBay, you have to stop thinking of it as an ‘auction’ and start running it like a ‘business. You should be open to issuing refunds, depending on what the item is.eBay and Customer Service If you are running an eBay business, you may not realize that the need for great customer service still exists – even for online auctions. When a buyer receives quality customer service from you, they will potentially do one of two things – or both. Contact the winner, and congratulate them. Yes.’ If you owned a brick and mortar business, how would you treat your customer while they were standing at your counter, waiting for you to finish ringing up their order? You would be helpful and respectful of course! You would do everything that you could to guarantee that customers return to your establishment in the future. You would bend over backwards to make sure that their buying experience with you was both satisfactory and enjoyable. Let them know when the item

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