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You might even take this opportunity to tell them about other open auctions that you have as well.eBay and Customer Service If you are running an eBay business, you may not realize that the need for great customer service still exists – even for online auctions. Of course, it is reasonable to expect the buyer to return the item to you, at your expense, before the refund is issued – but once you receive the item, issue the refund promptly. If they do contact you in the future, make sure that you answer promptly, and that you do all that you can to make them happy with their purchase – even if it means issuing a refund. Think of this contact with the winner as a conversation that you are having with a customer who is standing at your counter in that imaginary brick and mortar store. They will give you great feedback, and they may look for more of your auctions in the future. If you hope to make a living from eBay, you have to stop thinking of it as an ‘auction’ and start running it like a ‘business. Let them know when the item will be shipped. Furthermore, you should issue refunds promptly. Remind them of their winning bid amount, and give them payment options and instructions. When a buyer receives quality customer service from you, they will potentially do one of two things – or both. Close your email by thanking them for participating in your auction. This is just good business! (word count 455) PPPPPHistory
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